Refund policy

Returns & Cancellations

• As our products are personalised and made to order, we cannot accept returns, exchanges, or cancellations once production has begun, unless the item is faulty or damaged.

• If your product arrives faulty or incorrect due to our error, please contact us within 7 days of receipt with photos of the issue. We will arrange a replacement or refund.

• Normal wear and tear or customer mistakes in the personalisation process (e.g., incorrect spelling provided) are not grounds for a refund or replacement.